Customer Care Specialist - Remote Work

As a Customer Care Specialist at Axis Communications, you will be responsible for providing exceptional customer service and support to our clients remotely. Your primary duty will be to address customer inquiries, resolve issues, and ensure customer satisfaction.

Responsibilities: - Respond to customer inquiries promptly and professionally via phone, email, or live chat - Identify and assess customers' needs to achieve resolution in a timely manner - Provide technical support and troubleshooting assistance for customers using our products - Escalate complex issues to the appropriate teams for further assistance - Maintain accurate records of customer interactions and transactions - Collaborate with cross-functional teams to improve customer experience - Stay up-to-date on product knowledge and industry trends to better assist customers - Meet or exceed performance metrics related to customer satisfaction and response times

Requirements: - 2 years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently in a remote setting - Adaptable and reliable personality traits - People management and teamwork skills - Proficiency in using customer service software and tools - Associate level of seniority - Equal opportunity employer statement: Axis Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits: - Employee discounts on Axis Communications products - Remote work flexibility - Paid sick leave - A challenging and innovative working environment that encourages bold thinking and creativity

If you meet the criteria and are interested in joining our team, please submit your application by the deadline of July 1, 2024. We look forward to reviewing your qualifications and potentially welcoming you to our dynamic and diverse team at Axis Communications in Malmö, Skåne Län, Sweden.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.