Customer Service Manager - Remote Work

Job Description:

Essity is seeking a dedicated and reliable Customer Service Manager to join our team in a remote work position. As a Customer Service Manager, you will be responsible for overseeing our customer service operations, ensuring the highest level of customer satisfaction and retention. This position will involve managing a team of customer service representatives, developing customer service strategies, and collaborating with other departments to improve overall customer experience.

Responsibilities: - Manage and lead a team of customer service representatives, including hiring, training, and performance evaluations - Develop and implement customer service policies and procedures to ensure efficient and effective service delivery - Monitor customer satisfaction levels and implement strategies to improve customer retention - Resolve customer complaints and issues in a timely and professional manner - Collaborate with sales, marketing, and product development teams to enhance the overall customer experience - Analyze customer service data to identify trends and opportunities for improvement - Foster a positive and collaborative work environment that encourages teamwork and cooperation - Act as a liaison between customers and internal departments to ensure clear and effective communication

Requirements: - 7+ years of experience in customer service or related field - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Critical thinking and problem-solving skills - Ability to work independently and remotely - Bachelor's degree in business administration or related field (preferred) - Experience with CRM software and customer service tools - Must be reliable and dedicated to providing exceptional customer service

Benefits: - Life insurance - Company transportation - Dental insurance

Equal Opportunity Statement: Essity is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create a supportive and inclusive environment for all employees.

If you meet the requirements and are interested in this exciting opportunity, please submit your application by the deadline of May 13, 2024. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.