Customer Service Representative

Overview:

We at The Mentors Circle have entire dedicated support from different Universities and colleges from abroad that help us in delivering the best services directly to our students. We let our students talk to the counsellors directly that helps in knowing which course and college/university are best for them.

Key Responsibilities:

• Respond to customer inquiries via phone email and live chat in a professional and timely manner
• Resolve customer complaints and issues with patience and empathy
• Process customer orders changes and returns
• Identify and escalate priority issues to the appropriate channels
• Provide product and service information to customers
• Keep records of customer interactions and transactions
• Ensure customer satisfaction and provide professional customer support
• Collaborate with other departments to resolve customer issues
• Stay uptodate with product knowledge and company policies
• Contribute to team goals and objectives through positive communication and collaboration
• Assist in training new customer service representatives
• Utilize CRM software to manage customer interactions and data
• Adhere to all company policies and procedures
• Maintain a positive empathetic and professional attitude towards customers
• Strive to meet or exceed customer service performance metrics

Required Qualifications:

• High school diploma or equivalent
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multitask prioritize and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to work in a team environment
• Problemsolving skills and the ability to think on your feet
• Patient and empathetic with a positive attitude
• Ability to handle stressful situations and remain calm under pressure
• Basic knowledge of using Microsoft Office applications
• Adaptability to different shifts and schedules including weekends and holidays
• Proven track record of working well under pressure while maintaining professionalism
• Ability to demonstrate assertiveness and confidence when dealing with difficult customers

Benefits:

Medical dental vision disability and life insurance

Flexible Spending Accounts

401(k)

PTO

Tuition reimbursement

Paid federal holidays

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