CUSTOMER SERVICE REPRESENTATIVE WITH SWEDISH - Urgent

We are searching for a hardworking CUSTOMER SERVICE REPRESENTATIVE WITH SWEDISH to join our diverse team at SpotOn Connections in Malta.
Growing your career as a Full Time CUSTOMER SERVICE REPRESENTATIVE WITH SWEDISH is an incredible opportunity to develop competitive skills.
If you are strong in persuasion, cooperation and have the right personality for the job, then apply for the position of CUSTOMER SERVICE REPRESENTATIVE WITH SWEDISH at SpotOn Connections today!

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Our iGaming client, an established operator with casino and sportsbook product is looking for a Swedish speaking Customer Service Representative to join their office in Malta.nbsp;

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Responsibilities: nbsp;

• Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requestednbsp;
• Research solutions to customer issuesnbsp;
• Interact with various department to resolve customer issuesnbsp;
• Use available tools and information resources to resolve problemsnbsp;
• Use a comprehensive knowledge of the our client’s website to investigate and resolve issuesnbsp;
• Escalate unresolved problems in accordance with establish policy procedures and protocolsnbsp;
• Administer client account management including updating notes in accountsnbsp;
• Research transaction discrepancies and take appropriate actionnbsp;
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or abusenbsp;
• Amending / adjusting transactions in customer accounts when necessary or instructednbsp;
• Maintain professionalism and adhere to company standards during all interactionsnbsp;
• Assistance with special Customer Services projectsnbsp;
• Other tasks and duties as assignednbsp;

Requirements: nbsp;

• Business fluency in Swedish and Englishnbsp;
• Minimum of 3 years in a position with relevant experience would be an assetnbsp;
• Knowledge of Sportsbook industry would be an assetnbsp;
• Basic office skills including knowledge of Microsoft Word and Excelnbsp;
• Ability to think critically and draw from experience to make decisionsnbsp;
• Computer literacynbsp;
• Care in dealing with sensitive informationnbsp;
• Ability to write, read and speak in the required languagesnbsp;
• Ability to deal with ambiguity and identify customer’s needsnbsp;
• The ability to organize and manage multiple prioritiesnbsp;
• Ability to independently research solutions and solve problemsnbsp;
• Strong customer orientationnbsp;
• Excellent interpersonal and communication skillsnbsp;
• Performance driven and a strong team playernbsp;
• Fluent and advanced skills both oral and in specialized languages would be an assetnbsp;
• High school diploma requirednbsp;
• Flexible and has the ability to quickly adjust to frequent process and information changesnbsp;

Benefits of working as a CUSTOMER SERVICE REPRESENTATIVE WITH SWEDISH in Malta:

● Excellent benefits
● Opportunities to grow
● Attractive package