Live Chat Manager - Remote Work

Snow Software is seeking a talented and experienced Live Chat Manager to join our team on a full-time remote basis. As a Mid-to-Senior Level position, we require a minimum of 8 years of relevant experience in a similar role.

Responsibilities: 1. Manage and oversee all live chat operations, including staff supervision, scheduling, and performance monitoring. 2. Develop and implement strategies to improve customer engagement and satisfaction through live chat interactions. 3. Collaborate with other departments to ensure seamless communication and resolution of customer inquiries. 4. Analyze chat data and metrics to identify trends and areas for improvement. 5. Train and mentor live chat agents to enhance their communication and problem-solving skills. 6. Stay up-to-date on industry trends and best practices in live chat customer service. 7. Work with the IT team to ensure the chat platform is operating efficiently and effectively. 8. Maintain a high level of professionalism and customer service in all interactions.

Requirements: 1. 8+ years of experience in live chat management or customer service roles. 2. Proven track record of improving customer satisfaction and retention through live chat channels. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Strong analytical and problem-solving abilities. 6. Creativity and adaptability to changing scenarios. 7. Reliable and able to meet deadlines. 8. Proficiency in chat software and CRM systems.

Benefits: - Paid sick leave - Medical coverage - Paid Time Off (PTO)

Working Environment: At Snow Software, we value creativity and innovation. We encourage our employees to think outside the box and come up with inventive solutions to challenges. Our supportive work environment embraces fresh ideas and fosters growth.

Equal Opportunity Statement: Snow Software is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, gender, age, sexual orientation, religion, or disability. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 27, 2024

If you meet the qualifications and are looking for a dynamic and challenging role as a Live Chat Manager with Snow Software, apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.