Live Chat Specialist - Remote Work

Job Description:

Skanska is currently seeking a motivated and dedicated Live Chat Specialist to join our team on a remote basis. As a Live Chat Specialist, you will be responsible for providing exceptional customer service through online chat platforms. This position requires a high level of communication skills, problem-solving abilities, and a strong dedication to exceeding customer expectations.

Responsibilities: - Respond to customer inquiries and provide assistance through live chat platforms - Resolve customer issues and complaints in a timely and professional manner - Proactively engage with customers to promote products and services - Collaborate with team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Identify opportunities for improvement and provide feedback to management - Adhere to company policies and procedures at all times

Requirements: - Minimum of 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Motivated and dedicated team player - Ability to work independently and manage time effectively - Soft skills in persuasion and strategic planning - Proven track record of delivering exceptional customer service - Proficiency in Microsoft Office applications - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Company transportation - Paid sick leave - Employee discounts

Working Environment: At Skanska, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing top-notch service and creating a positive experience for each customer.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Skanska is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.