PRIORITY CUSTOMER SERVICE AGENT

PRIORITY CUSTOMER SERVICE AGENT City: Solna Job Function: Other Priority Customer Service Agent

SAS Customer Service annually manages millions of customer contacts via the help of external partners and our own contact centers. Our exciting journey to build the future’s customer service has started and we aim to meet the changing demands of our customers. The journey will consist of many initiatives, with a strong focus on digitalization, automation, and process development. We pride ourselves on delivering exceptional customer experiences and are committed to ensuring our customers receive top-notch support at every touchpoint.

Purpose

We are seeking a dedicated and customer-focused individual to join our team as a Priority Customer Service Agent. In this role, you will be responsible for providing personalized assistance and support to our priority customers, including frequent flyers, travel agents and corporates. As a key member of our team, you will play a crucial role in delivering an unparalleled level of service and ensuring the highest level of customer satisfaction.

This is an excellent opportunity to be part of the evolution of SAS Customer Service as we take the next step in delivering exceptional service. The role is critical within our customer service operation, entailing significant responsibility to act with integrity and trustworthiness.

Qualifications

• Previous experience in customer service, preferably in a call center environment within the airline or hospitality industry
• Exceptional communication skills, both verbal and written, with the ability to interact confidently and effectively with priority customers
• Strong problem-solving skills and the ability to handle complex situations with tact, diplomacy, and professionalism
• Detail-oriented with excellent organizational skills and the ability to prioritize tasks in a fast-paced environment
• Proficiency in computer systems and software applications commonly used in call center operations (e.g., CRM systems, Microsoft Office suite)
• Speaking a Scandinavian language on a native level and fluet in English. If you speak Norwegian that is a extra plus.
• A passion for delivering personalized service and a commitment to exceeding customer expectations
• Experience working with high-value customers, such as frequent flyers, VIPs, or premium travelers, is a plus

Other of Importance

The open position is placed in our Head Office in Frösundavik, Stockholm.
The position is a full-time position (6-month probational period). Opportunity for professional development. Great benefits in form of ID travel tickets and health care allowance. Local gym at your workplace Discounts via Benify portal

Frösundavik is a great place to work. There is a gym, restaurant, café and a variety of services to make your life easier. It’s located in a green area of Solna and close to Hagaparken and Brunnsviken. There’s a non-stop bus connection from the Central Station to Frösunda, commuter trains to/from Solna Station, and a good network of cycle paths.
#LI-VK1

SAS, Scandinavia’s leading airline, with main hubs in Copenhagen, Oslo and Stockholm, flies to destinations in Europe, USA and Asia. Spurred by a Scandinavian heritage and sustainability values, SAS aims to be the global leader in sustainable aviation. We will reduce total carbon emissions 25 percent by 2025, by using more sustainable aviation fuel and our modern fleet with fuel-efficient aircraft. In addition to flight operations, SAS offers ground handling services, technical maintenance and air cargo services. SAS is a founding member of the Star Alliance™, and together with its partner airlines offers a wide network worldwide.