Quality and Continuous Improvement Manager

Enterprise Software Solutions develops pioneering software products that support energy investment, operations planning, grid operations and availability of high-value assets. Our software helps over 600 customers globally to operate and optimise their businesses, ready for the next challenge.

Enterprise Software Solutions is a truly global organisation, with software development centres in North America, Europe and India and delivery & support centres in every continent. This is an exciting opportunity to work with a global team and support the transition to modern software products and delivery methods, whilst building relationships and trust with a large customer footprint based on our commitment to quality. The successful candidate will be able to apply their existing software and quality experience whilst learning and shaping how a global software business works end to end.

Your responsibilities 

• Support the definition and implementation of the GPG Quality and CI strategy
• Support the development and execution of the GPG Quality Improvement Plan
• Support the development, publication and training of R&D processes and standards
• Lead workshops and initiatives aimed at proactively improving the quality of ESS products and services
• Analyze customer satisfaction results and lead/support improvement actions
• Analyze COPQ data and lead/support improvement actions
• Lead/support the definition, gathering and reporting of KPIs
• Act as the Voice of Customer in internal discussions

Your background 

• Ideally you hold a numerate degree and are comfortable analyzing numerical and non-numerical data
• Lean Six Sigma Green Belt or higher
• 5+ years working with software with a good understanding of how software businesses work
• 5+ years of experience in process definition, particularly related to developing and delivering software
• Experienced in setting and tracking KPIs relevant to development of software to high quality
• Experience in Root Cause Analyses (RCAs) particularly related to software issues
• Experience in auditing for compliance and effectiveness

More about us 

Welcome to apply by 28th of April! Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today! 

Recruiting Manager Paul Stevenson, , will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Adnan Glibo, ; Ledarna: Christer Fridlund, ; Unionen: Karin Ulvemark, . All other questions can be directed to Talent Acquisition Partner Renée Lundgren, , .