Account Support Associate - Work from home

Job Description:

As an Account Support Associate at Volvo Group, you will be responsible for providing exceptional customer service and support to our clients. This is a remote position, allowing you to work from the comfort of your own home. You will work closely with our sales team to ensure seamless communication and customer satisfaction.

Responsibilities: 1. Act as the primary point of contact for customer inquiries and support requests. 2. Process orders, handle billing inquiries, and resolve customer issues in a timely manner. 3. Collaborate with the sales team to provide accurate and up-to-date information to customers. 4. Assist in creating and maintaining customer accounts in our CRM system. 5. Monitor inventory levels and work with logistics to ensure timely delivery of products. 6. Prepare reports on customer satisfaction and sales performance. 7. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements: 1. At least 4 years of experience in a customer-facing role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and critical thinking skills. 4. High level of adaptability to work in a fast-paced environment. 5. Detail-oriented and highly organized. 6. Ability to work independently and as part of a team. 7. Proficiency in CRM systems and Microsoft Office suite.

Personality traits: 1. Dedication to providing top-notch customer service. 2. Adaptability to changing priorities and situations.

Soft skills: 1. Adaptability to different work environments and tasks. 2. Critical thinking to solve complex problems efficiently.

Benefits: - Travel & spending expenses covered. - Paid sick leave. - Paid Time Off (PTO).

Working environment: At Volvo Group, we foster an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with cutting-edge tools and systems to support our customers effectively.

Deadline to apply: May 13, 2024

Equal opportunity statement: Volvo Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We strive to create a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.