Call Center Assistant

Job Description:

Klarna is seeking a driven and passionate Call Center Assistant to join our team in Sollentuna, SE. As an entry-level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service and communication.

Responsibilities: 1. Answering incoming calls and addressing customer inquiries and concerns promptly and professionally. 2. Providing information about Klarna's products and services to customers. 3. Handling and resolving customer complaints in a timely and effective manner. 4. Documenting all customer interactions and maintaining accurate records of conversations. 5. Collaborating with other team members to ensure seamless customer service delivery. 6. Participating in training sessions to improve product knowledge and customer service skills. 7. Assisting with administrative tasks as needed.

Requirements: 1. Strong communication skills and a customer-focused mindset. 2. Ability to multitask and work efficiently in a fast-paced environment. 3. Excellent problem-solving skills and attention to detail. 4. Strategic planning and creativity to find solutions to customer issues. 5. High school diploma or equivalent. 6. Proficiency in Microsoft Office applications. 7. Ability to work full-time in Sollentuna, Stockholms Län, SE.

Personality Traits: - Driven: Motivated to excel in customer service and meet targets. - Passionate: Enthusiastic about helping customers and providing exceptional service.

Benefits: - Visa sponsorship for eligible candidates. - Joining Bonus for successful hires. - Dental insurance for all employees.

Working Environment: At Klarna, we value building strong relationships with colleagues, clients, and partners. As a Call Center Assistant, you will have the opportunity to collaborate with a diverse and dynamic team to support our customers effectively.

Equal Opportunity Statement: Klarna is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive work environment where everyone feels valued, respected, and supported. Join us in our mission to revolutionize the way people shop and pay online. Apply by the deadline of May 13, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.