Call Center Manager

Job Description:

As the Call Center Manager at AstraZeneca in Stockholm, you will be responsible for overseeing the day-to-day operations of our call center team. You will lead a team of customer service representatives, ensuring that they are providing excellent service to our customers and meeting performance targets.

Responsibilities: - Manage and coach a team of customer service representatives - Monitor call center metrics and KPIs to ensure goals are being met - Develop and implement strategies to improve call center efficiency and customer satisfaction - Handle escalations from customers and resolve issues in a timely manner - Work closely with other departments, such as sales and marketing, to ensure alignment on customer service initiatives - Conduct regular performance evaluations and provide feedback and training to team members - Create and maintain call center policies and procedures - Analyze data and trends to identify areas for improvement

Requirements: - 8 years of experience in a call center or customer service management role - Strong leadership skills and ability to motivate a team - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple priorities - Adaptable and reliable - Strong analysis skills and ability to use data to drive decision-making - Teamwork skills and ability to collaborate with cross-functional teams

Benefits: - Paid sick leave - Parental leave - Relocation allowance

Working Environment: At AstraZeneca, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe that our success is driven by the diverse backgrounds, experiences, and talents of our employees.

Equal Opportunity Statement: AstraZeneca is an equal opportunity employer and does not discriminate on the basis of race, gender, age, sexual orientation, religion, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-13

Join us at AstraZeneca and be part of a team that is making a difference in the world of healthcare. Apply now to become our new Call Center Manager in Stockholm!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.