Call Center Manager - Work from home

Job Description:

Cellink, a leading biotechnology company headquartered in Uppsala, SE, is seeking a Call Center Manager to work from home. As a mid-to-senior level position with at least 7 years of experience in call center management, the ideal candidate will be energetic, passionate, possess strong negotiation skills, and have a knack for research.

Responsibilities: - Manage a team of remote call center representatives, including recruitment, training, and performance evaluation - Develop and implement strategies to improve customer satisfaction and retention - Monitor call center metrics and KPIs to ensure department goals are met - Review and analyze call center data to identify trends and areas for improvement - Collaborate with other departments to streamline processes and enhance the overall customer experience - Handle escalated customer inquiries and resolve issues promptly and effectively - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in call center management, preferably in a remote work setting - Excellent communication and interpersonal skills - Strong analytical and problem-solving abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in CRM software and call center technology - Experience with workforce management and scheduling tools - Knowledge of biotechnology or related industries is a plus

Benefits: - Company-provided equipment for remote work - Paid overtime opportunities - Visa sponsorship for eligible candidates

Working Environment: At Cellink, we emphasize exceeding customer expectations and delivering delight in every interaction. The Call Center Manager will play a crucial role in upholding this standard of excellence and ensuring our customers receive top-notch service.

Deadline to Apply: 2024-05-08

Equal Opportunity Statement: Cellink is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.