Chat Support Representative

Job Description: Happy Socks, a leading fashion retail company based in Sollentuna, Stockholms Län, SE, is seeking a dedicated and reliable Chat Support Representative to join our team on a full-time basis. As an Associate Level position with a requirement of 4 years of experience, the Chat Support Representative will be responsible for providing exceptional customer service and support via chat channels.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner through chat platforms - Resolve customer complaints and issues with a customer-centric attitude - Proactively engage with customers to provide product information, assistance, and recommendations - Work collaboratively with other team members to ensure seamless customer support experiences - Utilize problem-solving and critical thinking skills to address complex customer inquiries or issues - Maintain accurate and detailed records of all customer interactions and follow up as necessary

Requirements: - 4 years of experience in customer service or support roles - Excellent written communication skills with a strong command of English (additional languages are a plus) - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Strong problem-solving and critical thinking skills - Demonstrated ability to work well independently as well as part of a team - Proficient in using chat support platforms and tools - Must be dedicated, reliable, and committed to providing outstanding customer service

Benefits: - Gym membership - Free accommodation - Profit sharing - Opportunities for growth and career development within the company

Working Environment: At Happy Socks, we believe in fostering a working environment that sparks creativity and motivation. Our team members are encouraged to innovate, collaborate, and inspire greatness in everything they do. We provide the support and resources needed for our employees to excel in their roles and reach their full potential.

Equal Opportunity Statement: Happy Socks is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees regardless of their race, gender, sexual orientation, age, or disability.

Deadline to Apply: Interested candidates should submit their applications by 2024-05-13. We look forward to welcoming a dedicated and reliable Chat Support Representative to our team at Happy Socks.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.