Client Relations Officer - Work from home

Job Description:

G5 Entertainment is seeking a motivated and experienced Client Relations Officer to join our remote team. As a Client Relations Officer, you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with our products and services. You will serve as the main point of contact for clients, addressing their inquiries, resolving any issues, and proactively seeking opportunities to enhance their experience.

Responsibilities: - Manage a portfolio of clients, ensuring their needs are met and their expectations are exceeded - Communicate with clients via phone, email, and video conferencing to provide support and assistance - Collaborate with internal teams to address client requests and resolve any issues in a timely manner - Identify opportunities to upsell or cross-sell additional products or services to existing clients - Analyze client feedback and data to make informed decisions on how to improve client satisfaction - Stay up-to-date on industry trends and competitor activity to provide insights and recommendations to clients

Requirements: - Bachelor's degree in Business Administration or a related field - 2+ years of experience in client relations or a similar role - Strong interpersonal and communication skills - Resilient and resourceful mindset to handle challenging situations - Excellent decision-making and persuasion skills - Ability to work independently and prioritize tasks effectively - Proficient in Microsoft Office and CRM software

Benefits: - Parental leave - Life insurance - Paid overtime

Working Environment: At G5 Entertainment, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We encourage a collaborative and supportive environment where every team member is valued for their contributions.

Equal Opportunity Statement: G5 Entertainment is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.