Client Relations Specialist - Work from home

Job Description:

We are looking for a Client Relations Specialist to join our team at H&M. As a Client Relations Specialist, you will be responsible for establishing and maintaining relationships with our clients, ensuring their needs are met and that they have a positive experience with our company.

Responsibilities: - Serve as the main point of contact for client inquiries, concerns, and feedback - Communicate with clients through various channels, including email, phone calls, and video conferences - Resolve client issues in a timely and professional manner - Build and maintain strong client relationships through regular check-ins and follow-ups - Collaborate with internal teams to ensure client needs are met and to address any issues that may arise - Keep detailed records of client interactions and update client profiles as needed - Identify opportunities to upsell or cross-sell products and services to clients

Requirements: - 2 years of experience in client relations or a similar role - Independent and adaptable with the ability to work effectively in a virtual environment - Strong communication and interpersonal skills - Ability to prioritize and manage multiple tasks efficiently - Knowledge of customer relationship management (CRM) software is a plus - Bachelor's degree in business, marketing, or a related field is preferred

Benefits: - Relocation allowance for eligible candidates - Paid Time Off (PTO) and paid sick leave - A dynamic and inclusive working environment where technology is harnessed to drive innovation and efficiency

Equal Opportunity Statement: H&M is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.

If you meet the requirements and are interested in this opportunity, please submit your application by the deadline of May 31, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.