Client Service Representative

Job Description: Starbreeze Studios is seeking a Client Service Representative to join our team in Uppsala, SE. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients and partners. This role requires strong communication skills, attention to detail, and the ability to problem solve in a fast-paced environment.

Responsibilities: 1. Respond to client inquiries via phone, email, and live chat in a timely and professional manner. 2. Manage client accounts, including processing orders, resolving billing issues, and updating account information. 3. Work closely with internal teams to address client needs and ensure timely delivery of products and services. 4. Use negotiation skills to resolve client conflicts and promote customer satisfaction. 5. Proactively reach out to clients to offer support and gather feedback on their experience with our products and services. 6. Analyze client data to identify trends and opportunities for improvement in our client service.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Minimum of 2 years of experience in a customer service role. 3. Strong interpersonal skills and the ability to build rapport with clients and colleagues. 4. Excellent written and verbal communication skills. 5. Ability to multitask and prioritize tasks to meet deadlines. 6. Proficiency in Microsoft Office and CRM software. 7. Adaptable and energetic with a positive attitude. 8. Strong negotiation and critical thinking skills.

Benefits: - Free food - Joining Bonus - Medical coverage

Working Environment: At Starbreeze Studios, we foster a collaborative and inclusive working environment where employees are encouraged to build strong relationships with colleagues, clients, and partners. We believe in supporting each other to achieve our goals and create a positive work experience for everyone.

Deadline to apply: 2024-05-13

Equal Opportunity Statement: Starbreeze Studios is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.