Client Service Specialist

Job Description:

Kivra, a leading company in Uppsala, SE, is looking for a dedicated and adaptable Client Service Specialist to join our team. As an Associate Level position, this role requires at least 2 years of experience in a similar role.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Build strong relationships with clients to understand their needs and provide personalized solutions - Collaborate with internal teams to ensure client satisfaction and successful outcomes - Analyze client data and feedback to identify trends and opportunities for improvement - Develop and implement strategies to enhance the overall client experience - Assist in training new team members on client service best practices

Requirements: - 2+ years of experience in client service or a related field - Strong critical thinking skills to analyze complex situations and provide effective solutions - Excellent persuasion skills to influence client decisions and drive positive outcomes - Ability to work independently and collaboratively in a fast-paced environment - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in business, communications, or a related field preferred

Personality Traits: - Dedicated to exceeding client expectations and delivering exceptional service - Adaptable to changing client needs and evolving business priorities

Soft Skills: - Critical thinking to evaluate client needs and propose effective solutions - Persuasion to influence client decisions and drive positive outcomes

Benefits: - Disability insurance - Retirement plan - Company transportation

Working Environment: At Kivra, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and continuous learning to drive client success.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Kivra is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.