Client Support Associate

Job Description:

We are looking for a Client Support Associate to join our team at Truecaller in Malmö, Sweden. As a Client Support Associate, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our products and services. This role requires a resourceful and hardworking individual with excellent time management and critical thinking skills.

Responsibilities: 1. Provide timely and professional support to clients via phone, email, and chat. 2. Troubleshoot and resolve client issues and inquiries in a timely manner. 3. Communicate with clients to gather feedback and identify areas for improvement. 4. Collaborate with other teams to ensure a seamless client experience. 5. Maintain accurate records of client interactions and issues. 6. Assist in training and onboarding new clients. 7. Proactively identify opportunities to upsell and cross-sell products and services.

Requirements: 1. 1 year of experience in a customer support or client-facing role. 2. Resourceful and hardworking individual with a passion for helping others. 3. Excellent time management and critical thinking skills. 4. Strong communication and interpersonal skills. 5. Ability to work independently and in a team environment. 6. Proficiency in Microsoft Office and CRM software. 7. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Free accommodation in Malmö - Relocation allowance - Company equipment provided

Working Environment: At Truecaller, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We believe in fostering a collaborative and dynamic work environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Truecaller is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.