Client Support Manager

Job Description:

As a Client Support Manager at Happy Socks, you will be responsible for overseeing the client support team and ensuring that all customer inquiries, concerns, and issues are addressed in a timely and efficient manner. You will be the main point of contact for all client communications, and you will work closely with other departments to ensure that client needs are met and exceeded.

Responsibilities: - Manage a team of client support representatives, providing guidance, training, and support as needed - Monitor client support performance metrics and implement strategies to improve efficiency and effectiveness - Handle escalated client issues and provide resolutions in a timely and professional manner - Collaborate with sales and marketing teams to ensure that client feedback and insights are used to inform business decisions - Develop and implement client support processes and procedures to streamline operations and enhance the overall client experience - Stay up-to-date on industry trends and best practices in client support to continuously improve processes and strategies

Requirements: - Bachelor's degree in a related field - 8 years of experience in client support or customer service roles - Proven experience managing a team of client support representatives - Strong problem-solving skills and the ability to think creatively to resolve complex client issues - Excellent communication and interpersonal skills - Hardworking and reliable with a strong work ethic - Ability to thrive in a fast-paced, dynamic work environment - Experience working in a remote or distributed team environment is a plus

Benefits: - Gym membership - Life insurance - Remote work flexibility

Working Environment: At Happy Socks, we pride ourselves on fostering a flexible working environment that adapts to change with speed and efficiency. We value creativity, collaboration, and a strong work ethic, and we are committed to providing our employees with the support and resources they need to succeed.

Equal Opportunity Statement: Happy Socks is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.