Remote Client Support Representative

Job Description:

Mips, a leading technology company in Sollentuna, Stockholms Län, SE, is seeking a Remote Client Support Representative to join our team. This is a full-time entry-level position ideal for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities: - Provide exceptional customer support to clients via phone, email, and chat - Troubleshoot and resolve technical issues related to our products and services - Assist clients in setting up accounts, solving billing inquiries, and navigating our platform - Collaborate with cross-functional teams to provide solutions to complex client problems - Maintain accurate records of client interactions and follow up on client inquiries in a timely manner - Identify opportunities for improving customer experience and provide feedback to the product development team - Stay up to date on product knowledge and industry trends to provide accurate information to clients

Requirements: - Driven and reliable individual with a passion for helping others - Strong problem-solving skills and creativity in finding solutions - Excellent communication skills and ability to work effectively in a remote team environment - High school diploma or equivalent required; college degree preferred - Proficiency in Microsoft Office and other relevant software applications - Ability to adapt to changing priorities and work under pressure - Fluency in English and Swedish is a plus - Previous experience in a customer service role is a plus

Benefits: - Free accommodation for remote work - Company-provided equipment - Employee discounts on Mips products and services

Working Environment: At Mips, we are committed to fostering a culture of diversity and inclusivity. We believe that every team member should feel a sense of belonging and have equal opportunities for growth and success. As a Remote Client Support Representative, you will have the chance to pave the way for a positive work environment where all voices are heard and valued.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: Mips is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We are committed to creating a diverse and inclusive workplace where everyone is welcome.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.