Remote Contact Center Assistant

Job Description:

Klarna is seeking a Remote Contact Center Assistant to join our dynamic team in Sollentuna, Stockholms Län, SE. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service and remote work.

Responsibilities: - Answer incoming customer inquiries via phone, email, and chat - Resolve customer issues and provide solutions in a timely and professional manner - Assist customers with account management and payment processing - Collaborate with other members of the contact center team to ensure efficient operations - Maintain accurate records of customer interactions and transactions - Follow company policies and procedures to ensure quality service delivery - Work collaboratively with supervisors and managers to address escalated customer concerns - Participate in ongoing training and professional development opportunities

Requirements: - Independent and energetic personality traits - Strong soft skills in strategic planning and leadership - Excellent communication and problem-solving skills - High school diploma or equivalent - Proficiency in computer systems and technology - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Fluency in English and Swedish (additional languages are a plus)

Benefits: - Life insurance coverage - Training and professional development opportunities - Travel and spending expenses reimbursement - Embrace creativity in a culture that values fresh ideas and inventive solutions

Deadline to apply: May 13, 2024

Equal Opportunity Statement: Klarna is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.