Remote Contact Center Associate

Job Description:

Vattenfall is looking to hire a full-time Remote Contact Center Associate to join our team in Uppsala, SE. As an Associate Level employee with at least 4 years of experience, you will be responsible for providing excellent customer service and support to our clients through various communication channels, including phone, email, and chat.

Responsibilities: - Handle inbound and outbound customer inquiries with professionalism and efficiency - Address customer concerns, resolve issues, and provide accurate information about products and services - Utilize problem-solving skills to troubleshoot technical issues and escalate complex problems to the appropriate teams - Collaborate with other departments to ensure seamless communication and resolution of customer issues - Meet and exceed customer satisfaction goals by delivering exceptional service in a timely manner - Utilize creative thinking to identify opportunities for process improvement and customer experience enhancement

Requirements: - 4 years of experience in a customer service or contact center role - Resourceful and confident personality traits to effectively handle challenging customer interactions - Strong problem-solving skills and creativity to find innovative solutions to customer inquiries - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Experience with CRM systems and knowledge of contact center best practices - Fluency in English and Swedish (additional languages are a plus)

Benefits: - Dental insurance - Vision insurance - Paid overtime

Working Environment: At Vattenfall, we strive to cultivate a sense of ownership and responsibility at every level of our organization. You will have the opportunity to grow professionally and contribute to our team's success in a collaborative and supportive environment.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Vattenfall is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to bring their authentic selves to work.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.