Contact Center Representative

Job Description:

We are seeking a dynamic Contact Center Representative to join our team at Scania in Göteborg, Västra Götalands Län, SE. As a Contact Center Representative, you will be responsible for providing excellent customer service and support to clients through various communication channels.

Responsibilities: - Handle incoming calls, emails, and messages from customers in a professional and courteous manner - Assist customers with inquiries, troubleshooting, and issue resolution - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with other departments to escalate and resolve customer issues - Provide product information and updates to customers - Identify sales opportunities and promote products and services to customers - Stay updated on company policies, products, and services - Meet and exceed customer satisfaction targets

Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Energetic and adaptable personality - Strong analytical and problem-solving skills - Ability to innovate and implement new ideas for process improvement - Excellent communication and interpersonal skills - Proficient in Microsoft Office and CRM software - Fluency in multiple languages is a plus - High school diploma or equivalent - Visa sponsorship available for qualified candidates

Benefits: - Vision insurance - Paid sick leave - Visa sponsorship

Working Environment: At Scania, we encourage calculated risk-taking to drive innovation and progress. You will have the opportunity to contribute to our culture of continuous improvement and learn from a team of dedicated professionals.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Scania is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.