Remote Customer Service Manager

Job Description:

As the Remote Customer Service Manager at Mentimeter, you will be responsible for leading and managing a team of remote customer service representatives to provide exceptional support to our clients. Your main responsibilities will include monitoring customer interactions, analyzing customer feedback, and developing strategies to improve customer satisfaction.

Key Responsibilities: - Recruit, train, and supervise a team of remote customer service representatives - Monitor and evaluate customer interactions to ensure quality and consistency - Develop and implement customer service policies and procedures - Analyze customer feedback and trends to identify areas for improvement - Collaborate with cross-functional teams to address customer needs and concerns - Provide ongoing support and guidance to the customer service team - Foster a positive and collaborative work environment for the remote team members - Stay up-to-date on industry trends and best practices in customer service - Handle escalated customer issues and complaints effectively - Report on key performance metrics and suggest areas for improvement

Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in customer service management - Strong leadership and communication skills - Ability to work independently and lead a remote team effectively - Dedication to providing exceptional customer service - Persuasion skills to influence team members and facilitate positive outcomes - Experience in developing and implementing customer service strategies - Proficiency in CRM systems and customer service tools - Ability to travel occasionally for team meetings or client visits

Benefits: - Travel opportunities - Employee discounts - Company transportation

Working Environment: At Mentimeter, we strive to create a working environment that sparks creativity and motivates our team members to achieve greatness. We encourage innovation, collaboration, and continuous learning to drive success for our company and our clients.

Equal Opportunity Statement: Mentimeter is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating an inclusive environment where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.