Customer Service Officer

Job Description:

Voi Technology is seeking a dedicated Customer Service Officer to join our team in Uppsala, SE. As an Associate level position, the ideal candidate will have at least 4 years of experience in customer service or a related field. The Customer Service Officer will be responsible for delivering exceptional service to our customers and resolving any issues or inquiries in a timely and professional manner.

Responsibilities: - Handle inbound customer inquiries via phone, email, and chat - Provide accurate and timely information to customers regarding our services - Resolve customer complaints and issues effectively - Process customer orders and returns - Collaborate with other departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Identify opportunities to upsell products or services to customers - Assist with customer service training for new team members

Requirements: - 4+ years of experience in customer service or a related field - Reliable and independent with a strong work ethic - Excellent communication and interpersonal skills - Ability to persuade and negotiate with customers - Proficient computer skills, including Microsoft Office Suite - Strong problem-solving abilities - Ability to work well under pressure and meet deadlines

Benefits: - Training & professional development opportunities - Paid sick leave - Joining bonus

Working Environment: At Voi Technology, we promote equality and fairness for all employees. We strive to create a positive and inclusive work environment where every team member feels valued and supported.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Voi Technology is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or veteran status. We are committed to diversity and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.