Remote Customer Service Representative

Job Description:

Hövding is seeking a dedicated and resilient Remote Customer Service Representative to join our team in Malmö, Skåne Län, SE. As a member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels such as phone, email, and live chat. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.

Responsibilities: 1. Respond to customer inquiries and provide solutions in a timely and professional manner. 2. Assist customers with product information, order processing, and troubleshooting. 3. Handle escalated customer issues and ensure resolutions are reached. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other departments to address customer concerns and improve the overall customer experience. 6. Stay current on product knowledge and company policies to provide accurate information to customers. 7. Contribute to team goals and initiatives to improve customer satisfaction.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and a customer-focused mindset. 4. Ability to work independently and in a team environment. 5. Adaptability to changing priorities and customer needs. 6. Cooperation and teamwork skills. 7. Proficiency in using CRM software and other customer service tools. 8. High school diploma or equivalent required.

Personality Traits: - Dedicated: Passionate about providing exceptional support to customers. - Resilient: Able to handle challenging situations with a positive attitude.

Soft Skills: - Adaptability: Able to adjust and thrive in a dynamic work environment. - Cooperation: Willingness to work collaboratively with team members to achieve shared goals.

Benefits: - Relocation allowance for eligible candidates. - Gym membership for health and wellness benefits. - Retirement plan for long-term financial security.

Working Environment: Join Hövding, a company that pioneers change and sets industry benchmarks. Be part of a team that values innovation, customer satisfaction, and continuous improvement.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Hövding is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.