Customer Service Specialist

Job Description:

Mips, a cutting-edge technology company based in Stockholm, is seeking a Customer Service Specialist to join our team. As an Entry Level position, no prior experience is required, making this an excellent opportunity for confident and motivated individuals looking to start a career in customer service. As a Customer Service Specialist at Mips, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clients.

Responsibilities: - Provide exceptional customer service via phone, email, and chat, addressing inquiries, resolving issues, and handling complaints in a professional and efficient manner - Analyze customer feedback and data to identify trends and make recommendations for improvements - Collaborate with other departments to escalate and troubleshoot technical issues as needed - Uphold company policies and procedures while maintaining a high level of professionalism and integrity - Act as a brand ambassador, promoting our products and services to customers and potential clients - Keep accurate records of customer interactions and transactions using our CRM software - Continuously develop your knowledge of our products and services to better assist customers

Requirements: - Confident and motivated individual with a positive attitude - Strong analytical and critical thinking skills - Excellent communication and interpersonal skills - Ability to work well under pressure and in a fast-paced environment - Proficient in Microsoft Office and CRM software - High school diploma or equivalent - Fluent in English (additional languages are a plus)

Benefits: - Medical coverage - Remote work flexibility - Employee discounts

Working Environment: At Mips, we prioritize understanding and empathy in all interactions. We believe in fostering a supportive and inclusive work environment where each team member feels valued and respected.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Mips is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.