Customer Service Specialist

Job Description:

Epiroc, a leading provider of innovative mining and construction equipment, is seeking a Customer Service Specialist to join our team in Stockholm, SE. As a Customer Service Specialist, you will be responsible for providing excellent service to our customers and ensuring their satisfaction with our products and services.

Responsibilities: - Serve as the main point of contact for customer inquiries, requests, and issues - Resolve customer complaints in a timely and professional manner - Coordinate with various departments to ensure customer needs are met - Provide product information and technical support to customers - Process orders and manage customer accounts - Maintain a high level of product knowledge to assist customers effectively - Utilize CRM systems to track and manage customer interactions - Identify opportunities for process improvement and customer satisfaction

Requirements: - 2 years of experience in customer service or a related field - Resilient and driven personality traits - Strong creativity and leadership skills - Excellent communication and interpersonal abilities - Ability to work well under pressure and in a fast-paced environment - Proficient in Microsoft Office and CRM software - Fluency in English, additional languages a plus

Benefits: - Gym membership - Paid overtime - Disability insurance

Working Environment: At Epiroc, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to innovation and excellence, and we encourage all employees to strive for growth and development in their roles.

Equal Opportunity Statement: Epiroc is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, gender, sexual orientation, age, disability, or any other characteristic protected by law.

Do you have what it takes to be our next Customer Service Specialist? Apply now before the deadline on May 31, 2024!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.