Customer Success Manager

Job Description:

As a Customer Success Manager at Voi Technology, you will play a crucial role in ensuring the overall satisfaction and success of our customers. You will be responsible for building strong relationships with our clients, understanding their needs and requirements, and proactively addressing any issues or concerns they may have. This role requires a high level of professionalism, strong communication skills, and the ability to work well under pressure.

Responsibilities: - Develop and maintain strong relationships with key customers - Understand customer needs and requirements, and provide solutions to address them - Act as the main point of contact for customers, and assist them with any queries or concerns they may have - Monitor customer satisfaction levels and proactively address any issues that may arise - Collaborate with internal teams to ensure a seamless customer experience - Provide regular updates to customers on new products, features, and updates - Act as a liaison between customers and internal teams to ensure smooth communication and resolution of any issues - Analyze customer data and feedback to identify trends and areas for improvement - Develop and implement customer success strategies to drive customer retention and growth

Requirements: - Bachelor's degree in Business, Marketing, or related field - 8+ years of experience in customer success or account management - Proven track record of building strong relationships with clients and driving customer satisfaction - Strong communication skills, both written and verbal - Excellent problem-solving skills and the ability to think creatively - Ability to work well under pressure and meet tight deadlines - Hardworking and reliable with a strong work ethic - People management and cooperation skills - Equal opportunity employer

Benefits: - Paid sick leave - Retirement plan - Profit sharing

Working Environment: At Voi Technology, we are dedicated to understanding and exceeding customer expectations. We strive to create a collaborative and supportive work environment where employees can thrive and grow in their careers.

If you are a customer-focused, results-driven individual with a passion for building strong relationships and driving customer success, we encourage you to apply for the Customer Success Manager position at Voi Technology.

Deadline to Apply: 2024-05-13

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.