Customer Success Manager - Work from home

As a Customer Success Manager at Daniel Wellington, you will be responsible for ensuring that our customers have a positive experience with our products and services. This position is a full-time, work from home opportunity based in Sollentuna, Stockholms Län, Sweden. We are looking for a candidate with 7 years of experience in a customer-facing role, with a mid-to-senior level of seniority.

Responsibilities: - Build and maintain strong relationships with customers to understand their needs and goals - Develop and implement strategies to retain and upsell existing customers - Provide support and guidance to customers to help them maximize the value of our products and services - Collaborate with cross-functional teams to address customer issues and improve overall customer satisfaction - Analyze customer data to identify trends and opportunities for improvement - Track and report on key metrics related to customer success - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Adaptability and dedication to ensuring customer success - Strong planning and decision-making skills - Excellent communication and interpersonal skills - Proven track record of building and maintaining successful customer relationships - Experience working in a fast-paced, high-growth environment - Ability to work independently and manage multiple priorities - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Free food provided - Medical coverage for employees - Travel opportunities for team meetings and conferences

Working environment: At Daniel Wellington, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected.

Deadline to apply: May 13, 2024

Equal opportunity statement: Daniel Wellington is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.