Remote Customer Support Assistant

Job Description:

ABB Sweden is currently seeking a Remote Customer Support Assistant to join our team in Sollentuna, Stockholms Län, SE. This is a full-time position at the entry-level, with zero years of experience required. We are looking for motivated and energetic individuals who possess critical thinking and strategic planning skills.

Responsibilities: - Provide exceptional customer support through various communication channels, including phone, email, and live chat - Assist customers with product inquiries, troubleshooting, and technical support - Process orders, returns, and exchanges in a timely and efficient manner - Collaborate with team members to resolve customer issues and escalate when necessary - Maintain accurate records of customer interactions and transactions in the CRM system - Identify opportunities for process improvement and contribute to the overall success of the customer support team

Requirements: - High school diploma or equivalent - Strong verbal and written communication skills in Swedish and English - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and prioritize tasks effectively - Experience in customer service or a related field is a plus - Must have a reliable internet connection and be able to work from a remote location

Benefits: - Training and professional development opportunities - Company-provided equipment - Life insurance coverage

Working Environment: At ABB Sweden, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a diverse team leads to better innovation and customer satisfaction.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: ABB Sweden is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.