Customer Support Representative - Work from home

Job Description:

Epidemic Sound is looking for a dedicated and reliable Customer Support Representative to join our team and work from home. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients and assisting them with any inquiries or issues they may have.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer issues and providing solutions to ensure customer satisfaction - Collaborating with other departments to address customer concerns and improve overall customer experience - Documenting customer interactions and feedback to track trends and identify areas for improvement - Providing support and guidance to new customers to help them navigate our services effectively - Participating in training and development programs to enhance customer service skills

Requirements: - Strong communication skills and the ability to interact effectively with customers - Excellent problem-solving skills and the ability to think analytically - Ability to work independently and manage time effectively in a remote work environment - Previous customer service experience is a plus, but not required - Must be fluent in English

Personality traits: dedicated, reliable Soft skills: negotiation, analysis

Benefits: - Profit sharing opportunities - Gym membership allowance - Free food provided during working hours

Working environment: Join a dynamic team in a company that transcends borders, promoting collaboration on a global scale. Work from the comfort of your own home with the support of a diverse and inclusive team.

Equal Opportunity Statement: Epidemic Sound is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected.

Deadline to apply: July 1st, 2024.

Apply now to join our team and be a part of a company that values customer satisfaction and employee well-being.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.