Live Chat Assistant

Job Description: Skanska, a leading construction and development company, is seeking a full-time Live Chat Assistant to join our team in Malmö, Skåne Län, SE. As an Entry Level role, this position requires no prior experience, making it an excellent opportunity for those looking to start their career in customer service and communication.

Responsibilities: - Engage with customers through live chat to provide support, answer inquiries, and resolve issues in a timely and professional manner - Assist customers with product information, pricing, and ordering processes - Use persuasive communication skills to upsell products and services to customers when appropriate - Collaborate with other team members to ensure a seamless and positive customer experience - Utilize emotional intelligence to empathize with customers and diffuse any potential conflicts - Maintain accurate records of customer interactions and feedback for reporting and analysis purposes

Requirements: - Driven individual with a strong work ethic and a desire to succeed in a fast-paced environment - Resilient attitude to handle challenging situations and interact with a diverse range of personalities - Excellent communication skills, both written and verbal, with a keen attention to detail - Ability to think on your feet and problem-solve effectively - Experience in a customer service or sales role is a plus, but not required - Persuasion skills to effectively promote products and services to customers - Emotional intelligence to navigate sensitive situations and provide exceptional customer support

Benefits: - Joining Bonus for all new employees - Employee discounts on Skanska products and services - Retirement plan options for long-term financial security

Working Environment: Joining Skanska means becoming part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work alongside talented professionals who are dedicated to creating innovative solutions and delivering exceptional results.

Equal Opportunity Statement: Skanska is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are proud to uphold a work environment that is free from discrimination and harassment based on any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.