Online Account Support Officer

We are looking for a dynamic and energetic individual to join our team at Fingerprint Cards as an Online Account Support Officer in our Stockholm office. As an Associate Level position, you should have at least 3 years of experience in a similar role.

Responsibilities: 1. Provide online account support to customers, including troubleshooting account issues, answering inquiries, and providing solutions to problems. 2. Monitor online accounts for any unusual activity or potential security threats. 3. Work closely with the sales team to ensure customer satisfaction and retention. 4. Conduct research to stay up-to-date on industry trends and best practices. 5. Assist with negotiation of contracts and agreements with customers. 6. Collaborate with internal teams to improve processes and enhance customer experience. 7. Proactively identify opportunities to improve online account support processes.

Requirements: 1. Energetic personality with a positive attitude. 2. Resourceful and able to think on your feet to solve problems quickly. 3. Strong research skills to gather relevant information. 4. Negotiation skills to effectively communicate and persuade customers. 5. Excellent communication and interpersonal skills. 6. Attention to detail and ability to multitask in a fast-paced environment. 7. Bachelor's degree in business administration or a related field preferred.

Benefits: 1. Life insurance coverage for all employees. 2. Joining Bonus for new hires. 3. Opportunities for travel to attend conferences and meet with clients.

Working Environment: At Fingerprint Cards, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to creating a positive and supportive work environment where everyone can thrive.

Equal Opportunity Statement: Fingerprint Cards is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or veteran status.

Deadline to apply: May 8, 2024. Apply now to join our innovative team and make a difference in the world of online account support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.