Online Client Support Officer

Job Description:

G5 Entertainment is seeking a dedicated Online Client Support Officer to join our team in Malmö, Skåne Län, SE. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role and possess a strong sense of resilience and reliability.

Responsibilities: - Provide online support to clients via email, chat, and phone - Troubleshoot technical issues and provide timely solutions - Maintain communication with clients to ensure their needs are met - Collaborate with internal teams to address client concerns and improve processes - Assist in training new team members on support procedures - Monitor client satisfaction and identify areas for improvement

Requirements: - Bachelor's degree in a related field preferred - Strong communication skills and a customer-oriented approach - Ability to work well in a team and independently - Excellent planning and organizational skills - Proficiency in MS Office and CRM software - Experience in the gaming or entertainment industry is a plus

Personality Traits: - Resilient: Ability to handle challenging situations with grace and determination - Reliable: Consistently meet deadlines and deliver high-quality work

Soft Skills: - Teamwork: Ability to collaborate effectively with colleagues and clients - Planning: Strong organizational skills to prioritize tasks and meet goals

Benefits: - Medical coverage - Relocation allowance for eligible candidates - Life insurance coverage

Working Environment: At G5 Entertainment, we strive for excellence and uphold high standards in all endeavors. Our team is committed to providing top-notch support to our clients and fostering a positive work culture.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: G5 Entertainment is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, age, religion, or disability. We value diversity and inclusion in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.