Online Client Support Specialist

Job Description:

We are looking for a passionate and resilient Online Client Support Specialist to join our team at Tink in Sollentuna, Stockholms Län, SE. As an Associate Level employee with at least 2 years of experience, you will be responsible for providing exceptional support to our online clients.

Responsibilities: - Respond to client inquiries through various online channels such as email, chat, and social media - Troubleshoot and resolve client issues in a timely and efficient manner - Maintain a high level of customer satisfaction through personalized interactions - Collaborate with internal teams to address client needs and concerns - Analyze client feedback and provide insights to improve overall customer experience - Maintain accurate records of client interactions and transactions - Stay up-to-date on product updates and changes to effectively support clients - Conduct training sessions for clients on new features or services

Requirements: - 2+ years of experience in a customer support role - Strong attention to detail and analytical skills - Excellent communication and interpersonal skills - Ability to work well under pressure and handle challenging situations with grace - Proficiency in online communication tools and software - Bachelor's degree in a related field preferred

Benefits: - Free food provided in the office - Visa sponsorship for qualified candidates - Paid sick leave for all employees

Working Environment: At Tink, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to delivering the best possible experience for our clients and we are looking for individuals who share our passion for excellence.

Deadline to apply: June 22, 2024

Equal Opportunity Statement: Tink is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.