Online Contact Center Assistant

Job Description:

We are seeking a motivated and passionate Online Contact Center Assistant to join our team at Lifesum in Malmö, SE. As an Associate Level position, this role requires at least 2 years of experience in a similar role. The ideal candidate will possess innovation and adaptability as key soft skills, along with a strong sense of responsibility and initiative.

Responsibilities: - Manage online customer contacts through various channels such as email, chat, and social media - Provide timely and accurate responses to customer inquiries and issues - Coordinate with internal teams to resolve customer complaints and escalate issues when necessary - Monitor customer feedback and suggest improvements to enhance the customer experience - Assist in the development of contact center procedures and guidelines - Maintain accurate records of customer interactions and transactions

Requirements: - 2+ years of experience in a customer service or contact center role - Strong communication skills, both written and verbal - Excellent problem-solving abilities and attention to detail - Proficiency in using CRM systems and other contact center tools - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Fluent in English and preferably another language

Benefits: - Profit sharing opportunities - Joining bonus for new employees - Parental leave options for both mothers and fathers

Working Environment: At Lifesum, we believe in aligning work with a greater purpose. Our team members contribute to a meaningful mission of helping people live healthier and happier lives through our products and services. Join us in creating a positive impact on the world.

Equal Opportunity Statement: Lifesum is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.