Online Contact Center Assistant

Job Description: Axis Communications is currently seeking a full-time Online Contact Center Assistant to join our team in Uppsala, SE. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role. The Online Contact Center Assistant will be responsible for providing exceptional customer service through various online channels, including email, live chat, and social media.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Assist customers with product information, troubleshooting, and technical support - Collaborate with internal teams to ensure customer satisfaction and problem resolution - Maintain accurate records of customer interactions and transactions - Monitor online platforms for customer feedback and trends - Assist with online marketing initiatives, such as promotions and campaigns - Provide continuous feedback on customer needs and preferences to improve overall service

Requirements: - Adaptable and able to work in a fast-paced environment - Confident in handling customer inquiries and providing solutions - Strong people management skills to effectively communicate with customers and colleagues - Team player who can collaborate with cross-functional teams - Proficient in using online communication tools and platforms - Excellent written and verbal communication skills - Knowledge of customer service best practices and techniques

Benefits: - Relocation allowance for eligible candidates - Paid sick leave for unforeseen circumstances - Medical coverage for health and wellness needs

Working Environment: At Axis Communications, we uphold the highest standards of ethical conduct and integrity. Our team values diversity and inclusivity, and we strive to create a supportive and inclusive work environment for all employees.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Axis Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any criteria prohibited by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.