Online Contact Center Specialist

Job Description:

Exeger is currently seeking an experienced Online Contact Center Specialist to join our team in Stockholm, SE. This is a full-time position at the Associate Level, requiring a minimum of 4 years of relevant experience in customer service or contact center operations. The ideal candidate will be resourceful, passionate, and possess strong negotiation and analysis skills.

Responsibilities:

- Manage and respond to customer inquiries via online chat, email, and social media platforms - Assist customers with product information, order processing, and issue resolution - Work closely with other departments to escalate and resolve customer complaints in a timely manner - Analyze customer data to identify trends and opportunities for improvement - Collaborate with the marketing team to develop online customer engagement strategies - Maintain a high level of customer satisfaction through effective communication and problem-solving

Requirements:

- Bachelor's degree in Business Administration, Marketing, or a related field - 4+ years of experience in online customer service or contact center operations - Strong communication skills and the ability to negotiate with customers effectively - Proficiency in CRM systems and online communication platforms - Ability to analyze customer data and identify trends - Resourceful and passionate about providing excellent customer service

Benefits:

- Paid sick leave - Dental insurance - Free food

Working Environment:

At Exeger, you will thrive in an energetic and rapidly evolving work setting. We value teamwork, innovation, and continuous improvement. Join us in shaping the future of contact center operations in the digital age.

Deadline to Apply:

Please submit your application by July 1, 2024.

Equal Opportunity Statement:

Exeger is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.