Online Customer Support Representative

Job Description:

Epidemic Sound is currently seeking a highly motivated and experienced Online Customer Support Representative to join our team in Sollentuna, Stockholms Län. As an Associate Level employee, you will be responsible for providing top-notch customer support to our online users.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Resolve customer issues and complaints with a high level of customer satisfaction - Assist customers with account setup, troubleshooting, and general inquiries - Collaborate with other departments to resolve more complex customer issues - Identify and escalate priority issues to the appropriate team members - Continuously improve customer support processes to enhance the overall customer experience

Requirements: - 3 years of experience in online customer support or a related field - Confident and resourceful attitude with the ability to work independently - Strong teamwork and communication skills - Persuasive abilities to effectively communicate with customers - A passion for customer service and a commitment to providing exceptional support - Ability to multitask and prioritize tasks effectively

Benefits: - Company transportation provided for employees - Free accommodation available for employees if needed - Paid sick leave for all employees - Opportunities for career advancement within the company

Working Environment: At Epidemic Sound, we believe in fostering a creative and innovative work environment. As an Online Customer Support Representative, you will have the opportunity to unleash your creativity and contribute to the success of our online platform. We value diversity and inclusion in our workplace and are committed to providing equal opportunities for all employees.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Epidemic Sound is an equal opportunity employer and does not discriminate on the basis of race, gender, age, disability, religion, or any other protected class. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.