Online Support Officer

Job Description:

AstraZeneca is seeking a dedicated and passionate Online Support Officer to join our team in Stockholm, SE. As an Associate Level position, the successful candidate will have at least 2 years of experience in a similar role.

Responsibilities: 1. Provide online support to customers, answering inquiries and resolving issues in a timely manner. 2. Monitor and respond to customer feedback on social media platforms. 3. Collaborate with cross-functional teams to ensure a seamless customer experience. 4. Contribute to the development of online support strategies and initiatives. 5. Stay up-to-date on industry trends and best practices in online customer support.

Requirements: 1. Strong communication skills and the ability to empathize with customers. 2. Proficiency in using online support tools and platforms. 3. Experience in people management and a passion for innovation. 4. Ability to work independently and as part of a team. 5. A proactive and problem-solving attitude.

Benefits: 1. Free food provided during working hours. 2. Paid overtime opportunities for additional compensation. 3. Disability insurance coverage for peace of mind.

Working Environment: At AstraZeneca, we are committed to supporting our employees in their personal and professional development. Our working environment is inclusive, collaborative, and focused on driving innovation in the healthcare industry.

Equal Opportunity Statement: AstraZeneca is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: Please submit your application by May 31, 2024, to be considered for the Online Support Officer position at AstraZeneca in Stockholm, SE.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.