Portuguese Customer Lifecycle Coordinator

We are seeking a highly motivated and experienced Customer Lifecycle Coordinator fluent in Portuguese to join our dynamic team in our high tech client in the office of Malaga Spain. As a Customer Lifecycle Coordinator you will be responsible for managing the entire customer journey from onboarding to retention ensuring a seamless and positive experience for our Portuguesespeaking customers.

Responsabilities:

• Be the first contact point for many customers deliver a strong first impression and set the foundation for long term customer relationship
• Quarterback sales from lead to purchase; be the main point of contact for our clients customers leading the sales strategy overcoming objections and negotiating success
• Engage with small and medium businesses across industries company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies (preliminary focused on Microsoft cloud technologies)
• Secure customer wins for cloud: Maximize upsell and crosssell opportunities collaborating with Solution Specialists and Partner Connection Managers (preliminary focused on Microsoft cloud solutions)
• Position competitive offerings and solutions in the context of customer needs and experiences
• Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft technologies

Requirements:

• High school diploma required BA/4year degree preferred
• 23 years sales experience with a proven track record of success is required.
• Minimum 1 year IT industry experience required.
• Minimum 1 year sales account management or customer management experience required.
• Familiarity with modern sales techniques and tools including experience from retail sales corporate internships or entrepreneurial programs
• Experience working with or selling Azure Office 365 Dynamics 365 or similar solutions preferred
• Microsoft Fundamentals certification on Azure/Modern
• Workplace/BizApps is preferred
• A selfstarter with a track record of outstanding performance and achieving goals.
• Ability to work independently drives own personal performance takes ownership of training and skill enhancement seek continuous quality improvement.
• Ability to successfully communicate with contacts via the phone (cold calling and established relationship) email video and presentations
• General knowledge of the IT industry (with minimum 1 year proven industry experience) with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
• Achievement and successdriven personality motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
• Solid time management skills and ability to work independently or under supervision with a high level of integrity
• Experience using Microsoft Office Suite applications Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365 SalesForce etc.
• Passion for cloud technologies and changing the world

• Competitive salary and benefits package
• Opportunities for career growth and development
• Dynamic and inclusive work environment
• Access to cuttingedge technology and resources

If you are a proactive and resultsdriven individual with a passion for delivering exceptional customer experiences we encourage you to apply for this exciting opportunity to join our big tech in Malaga Spain.

Remote Work :

No