Remote Support Officer

Job Description:

We are looking for a dedicated Remote Support Officer to join our team at J.Lindeberg in Uppsala, SE. As a Remote Support Officer, you will be responsible for providing technical support and assistance to our remote employees, ensuring that they have the necessary tools and resources to perform their job effectively.

Responsibilities: - Provide first line support for remote employees, troubleshooting technical issues and escalating to the appropriate teams when necessary. - Conduct remote training sessions to help employees better understand the tools and technologies they use. - Collaborate with IT teams to ensure that remote employees have access to the necessary hardware and software. - Assist in the development and implementation of remote support strategies, with a focus on efficiency and cost-effectiveness. - Monitor and analyze remote support metrics to identify areas for improvement and optimization. - Work closely with other departments to ensure that remote employees have a seamless and productive experience.

Requirements: - Bachelor's degree in IT or a related field. - Minimum of 3 years of experience in a similar role. - Strong technical skills, including knowledge of remote desktop tools and troubleshooting techniques. - Excellent communication skills, both written and verbal. - Ability to work independently and prioritize tasks effectively. - Resilient and able to adapt to changing priorities. - Driven and motivated to provide the best support possible. - Soft skills in strategic planning and teamwork. - Experience working in a remote or distributed team environment is a plus.

Benefits: - Parental leave for both mothers and fathers. - Medical coverage for you and your family. - Ongoing training and professional development opportunities.

Working Environment: At J.Lindeberg, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to creating a supportive and collaborative work environment where all employees can thrive and grow.

Equal Opportunity Statement: J.Lindeberg is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: Please submit your application by May 17, 2024. We look forward to reviewing your qualifications and potentially welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.