Web Chat Manager - Work from home

Job Description: Lifesum is looking for a dynamic and experienced Web Chat Manager to join our team. This is a full-time remote position, allowing you to work from the comfort of your own home. As a Mid-to-Senior Level professional with at least 8 years of experience in web chat management, you will play a crucial role in ensuring excellent customer service through our online channels.

Responsibilities: - Develop and implement strategies to optimize the web chat experience for our customers - Lead a team of web chat agents, providing guidance and support to ensure efficient and effective operations - Monitor and analyze web chat performance metrics, identifying areas for improvement - Collaborate with cross-functional teams to improve overall customer experience - Stay up-to-date on industry trends and best practices in web chat management - Drive continuous improvement initiatives to enhance customer satisfaction and retention

Requirements: - 8+ years of experience in web chat management or a related field - Proven track record of driving results and meeting KPIs in a fast-paced environment - Excellent communication and interpersonal skills - Strong organizational and time management abilities - Driven and independent, with a passion for delivering excellent customer service - People management skills and the ability to lead a team effectively - Analytical mindset with the ability to interpret data and make informed decisions

Benefits: - Travel opportunities for team-building events and conferences - Gym membership to promote a healthy work-life balance - Free food provided for a convenient and enjoyable work environment

Working Environment: At Lifesum, we believe in giving back to the community through corporate social responsibility initiatives. As a Web Chat Manager, you will have the opportunity to contribute to our efforts to make a positive impact on society.

Deadline to Apply: The deadline to apply for the Web Chat Manager position at Lifesum is July 1, 2024.

Equal Opportunity Statement: Lifesum is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and strive to create a supportive and inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.