Service Manager (Datacenter)

ExcelGens, Headquartered in Denville, NJ, USA is one of the fastest growing companies in the U.S. offering end-to-end services to Fortune 500 clients.

ExcelGens is committed to being the employer of choice and we not only hire the top talent in the industry but also develop and maintain long-term relationships with our employees.

We have our Development Center in Dehradun and Global Delivery Center in Gurgaon (Delhi-NCR) and Offices in New Jersey, Minneapolis, Chicago, California (USA ), Sweden, Malaysia and Vancouver (Canada).

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The Role

Job Summary:

Join our client as a Services Manager for their Datacenters and play a crucial role in ensuring the seamless operational execution at our assigned DC campus(es). Reporting to the Regional Services Manager, you'll be responsible for managing technicians, coordinating dispatches, and overseeing day-to-day activities. Your role involves collaborating with cross-functional teams, leading projects, and maintaining a high level of service excellence. If you have proven team leadership experience, excellent communication skills, and a strong background in server hardware deployment and IT Data Center Services, we invite you to apply.

Responsibilities:

• Recruit, train, and manage personnel to meet business requirements.
• Ensure compliance with customer requirements, product support, and company policies.
• Lead a high-performing, cross-functional team to deliver contracted services support.
• Foster a positive culture, embodying core tenets such as People First, Ownership Mentality, Quality, and Partnership.
• Accountable for achieving customer support SLAs and effectively communicate status, issues, and needs.
• Manage day-to-day customer relationships at the site level.
• Assist Regional Manager with overall account management as needed.
• Oversee planning and execution of site assessments, builds, transport, inventory, and deployments.

Ideal Profile

Requirements:

• Bachelor’s degree and a minimum of three (3) years of related service manager experience, five (5) years of server hardware deployment and IT Data Center Services.
• Proven team leadership experience.
• Strong cross-functional communication skills.
• Excellent organizational skills and attention to detail.
• Experience with engineering processes, project management methodologies, and release schedules
• Strong problem-solving skills.
• Proficiency with Microsoft Office applications.
• CompTIA A+ or equivalent experience.
• CompTIA Server+ or equivalent experience.
• CCENT or equivalent experience.
• Windows OS experience.
• CCNA certification preferred.
• MCP/MSCE certification preferred.
• Scripting experience preferred – PowerShell, Python, Bash.

What's on Offer?

• Work within a company with a solid track record of success
• Work alongside & learn from best in class talent
• Join a well known brand within Telecommunications