Web Chat Representative - Remote Work

Job Description:

Natural Cycles, a groundbreaking digital health company based in Uppsala, SE, is seeking a talented Web Chat Representative to join our dynamic team on a full-time remote work basis. This position is ideal for an Associate Level professional with at least 3 years of experience in customer service or a related field. The successful candidate will be motivated, dedicated, and possess excellent communication and analysis skills.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide personalized support to customers, ensuring their needs are met efficiently and effectively - Troubleshoot and resolve customer issues with empathy and clarity - Collect and analyze data from customer interactions to identify areas for improvement - Collaborate with other team members to deliver a seamless customer experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Work independently and efficiently in a remote work environment

Requirements: - 3+ years of experience in customer service or a related field - Excellent written and verbal communication skills - Strong analytical skills with the ability to problem-solve effectively - Motivated and dedicated with a strong work ethic - Ability to work in a fast-paced and dynamic environment - Proficiency in web chat platforms and CRM software - High school diploma or equivalent; additional certifications or education is a plus

Benefits: - Joining Bonus - Profit sharing - Visa sponsorship

Working Environment: At Natural Cycles, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our team is diverse, talented, and dedicated to making a positive impact on the world. As a Web Chat Representative, you will have the opportunity to work with a group of passionate individuals who are committed to innovation and excellence.

Equal Opportunity Statement: Natural Cycles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 8, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply now to join our team at Natural Cycles!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.