Senior Operations Excellence Specialist

Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The main purpose of the Senior Operations Excellence Specialist is to drive commercial operational excellence for Cytiva’s growing portfolio of digital products and services within the Automation, Digital, and Learning Solutions business. This role aims to enhance the overall customer experience and ensure smooth internal communications and workflow. Allowing the job holder to actively contribute to enhancing processes and drive growth within the organization.

What you’ll do:

• Own and continuously improve the implementation of scalable, automated Order to Remittance workflows for Cytiva’s digital products and services, including keeping records of customers’ entitlements and generating license keys for software products.
• Own and continuously improve contracting workflows for digital products and services, including maintaining consistency in standard contract terms and approvals.
• Support our Sales, Customer Success, Finance and regional Customer Service with information related to team availability and planning & by ensuring correct and timely booking invoicing of incoming orders.
• Lead product management teams through facilitating processes such as setting up and maintaining article numbers in accordance to contracting workflows, price revisions, etc. in order to develop and ensure compliance with consistent naming standards.
• Monitor and manage process performance and efficiency of key commercial processes, including definition of key metrics and communication to relevant stakeholders, including provision of data for key commercial processes such as Funnel Management and Growth Room.

Who you are:

• Bachelor’s degree or above in business or related experiences.
• Extensive commercial operations experience in a global organization with deep understanding of sales process and customer needs.
• Deliver results in a fast-paced dynamic environment.
• Strong organizational skills and interpersonal skills.
• Proficient in project management basics.
• Ability to travel within Europe and USA (up to 20% of time).

Previous experience with SFDC, SAP, Confluence, and Power BI is a plus.

You will participate in and/or lead Continuous Improvement and sustainment activities.