Account Manager

Overview

White Label Agency (WLA) provides white label WordPress development services to digital agencies, mainly located in the US. Our team has produced 5,000+ WordPress builds to date and has grown from a team of 1 developer in 2013 to our current size of 150+ WordPress Professionals. 

We are looking to hire a proactive, client-oriented Account Manager. In this role, you will be responsible for establishing and maintaining outstanding customer relationships through excellent communication skills, successful project execution, and the ability to identify and fill in clients’ business needs. 

Please note that the contract length on this role is 6 months, with the possibility of extension depending on business needs and individual performance.

WLA’s business language is English, and we do not require any Swedish language skills.

This is a full-time, Monday to Friday, on-site position based in Lidköping.

WLA working hours: Monday-Tuesday 13:00-22:00; Wednesday-Friday 09:00-18:00.

Start date: As soon as possible.

Key Responsibilities

• Act as the primary contact between WLA and your assigned clients, advocating for their needs internally


• Build and maintain strong, long-term client relationships based on clear communication, trust and reliability


• Conduct onboarding and offboarding meetings with professionalism and attention to detail


• Manage full project lifecycles, from kickoff to delivery, including timelines, budgets, and resource coordination


• Ensure the quality and timeliness of all deliverables, proactively resolving any issues


• Identify and act on upselling opportunities and contract renewals within your client base


• Prepare and present quotes that align with client goals and promote WLA services


• Collaborate with internal teams to ensure seamless project execution and communication


• Maintain accurate records in CRM, including upsell pipelines and client activity


• Collect client feedback and insights to contribute to the continuous improvement of WLA services


• Stay up to date on competitor offerings and industry trends to better support and advise clients


• Monitor client satisfaction and act on insights to increase retention and value
  
  

Qualifications

• Proven working experience in sales, customer support, hospitality, IT or related fields


• Native English speaker


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)


• Excellent written and verbal communication skills


• Strong organizational and multitasking abilities


• Detail-oriented with a proactive, client-first mindset


• Outgoing personality

Plus to have

• Experience working with marketing & digital agencies or WordPress development companies 


• Experience with the US market


• Familiarity with project management tools and CRM systems
  
  

Summary

We’re looking for someone who thrives in a fast-paced, client-facing role and takes pride in being the reliable partner agencies can trust. If this sounds like you, do not hesitate to send your application and join our growing team in Lidköping.

Good luck!