ADAS Field Support Associate (SLC)

About Kinetic

Kinetic is revolutionizing the automotive industry by establishing a network of automated repair centers designed for modern vehicles. Our mission is to lead as the premier infrastructure-as-a-service provider, servicing vehicles through advanced robotic repair and calibration centers powered by cutting-edge software and technology solutions. We specialize in providing precise calibration services to optimize the performance and safety of Advanced Driver Assistance Systems (ADAS). Kinetic's unwavering commitment to innovation and customer satisfaction makes us the trusted partner for OEMs, collision centers, dealerships, and service centers.

About the role

The ADAS Field Support Associate will provide onsite support at assigned customer locations, ensuring smooth operations and exceptional customer service. This role includes performing pre- and post-scan processes, identifying ADAS systems, and coordinating daily with Kinetic's hub locations. The ADAS Field Support Specialist will represent Kinetic's technical excellence, combining expertise with outstanding customer interaction.

What you'll do

• Relationship Building: Build and maintain trusted relationships with key stakeholders at assigned automotive repair centers.
• Daily Onsite Support: Deliver onsite assistance at customer locations to meet operational needs.
• Pre- and Post-Scan Procedures: Conduct pre- and post-scans for vehicles, ensuring timely processing and data accuracy.
• System Updates: Upload pre-scan and vehicle tags into Kinetic's operations platform.
• Vehicle Porting: Coordinate vehicle transportation to Kinetic hub locations as needed, ensuring seamless logistics.
• Production Planning: Maintain production schedules and operational updates in Kinetic’s systems.
• Customer Collaboration: Work closely with customers to identify and resolve challenges, ensuring successful use of Kinetic's ADAS solutions.
• And More: Adapt to evolving business needs by supporting other tasks as identified & required.

Qualifications

• Experience: Background in automotive repair, ADAS calibration, or field support roles.
• Technical Expertise: Knowledge of ADAS systems, diagnostic tools, and pre- and post-scan procedures.
• Operational Efficiency: Strong organizational skills for managing daily operations, vehicle tagging, and logistics.
• Technology Skills: Proficiency with operational software and the ability to adapt quickly to Kinetic’s systems.
• Interpersonal Skills: Excellent communication skills for effective collaboration with customers and teams.
• Education: High school diploma or equivalent required; advanced technical training or ADAS certifications preferred.
• Local Travel: Willingness and ability to travel locally to customer sites daily and occasionally to hub locations, including valid driver's license with a clean driving record and the ability to pass a background check and MVR.

Benefits

• Competitive hourly wage 
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid vacation and holidays

Join Us

Join Kinetic and help empower automotive service providers internally and externally with the tools, knowledge, and support needed to drive ADAS calibration excellence and improve vehicle safety. If you are passionate about automotive technology, customer success, and making a lasting impact, we encourage you to apply. Submit your resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this position.