Business Analyst Customer Engagement

Mainz, Germany   |   full time   |   Job ID: 11241 

About the Role: 

As a Business Analyst Customer Engagement, you focus on value-driven analysis of new demands, maintaining a holistic overview of our core capabilities, and supporting Product Owners in both project and run & maintain activities. You translate business needs into clear user requirement specifications, create overviews of stakeholders and technical environments, analyze different business and IT-scenarios, support related testing activities, and help ensure that solutions deliver measurable business value and are aligned with our platform capabilities

Your Contribution: 

• Perform structured analysis of new business demand


• Analyze, challenge and structure those demands in direct exchange with business stakeholders and Product Owners


• Maintain a comprehensive overview of all core capabilities of the ecosystem and align those with Enterprise Architects


• Drive minor project independently including project management, orchestration of involved stakeholders and the solution design


• Drive together with the Product Owners the adoption of digital capabilities


• Create user requirement specifications, drive test cases, test scripts and ensure full coverage of business scenarios and acceptance criteria in projects

A Good Match: 

• University degree in Business Informatics, Computer Science, Business Administration with IT focus, or a comparable qualification.Minimum of 5 years work experience within business and/or IT roles in Tech, Pharma, Digital Agency or Consultancy services 


• Proven track record within the domain of customer engagement systems in the pharmaceutical industry (CRM, Customer Master Data, Sales & Marketing platforms)


• Knowledge of Veeva Vault concept and Veeva Commercial Cloud products


• Strong value driven, service and end-consumer oriented mindset with strong executional skills (get-things-done), pragmatic and solution-oriented mindset


• Good technical understanding with the ability to quickly grasp even complex technical contexts


• Strong communication skills with ability to understand business needs and simplify technical complex topics for various stakeholders


• Communicate fluent in English

Your Benefits:

It's our priority to support you:

• Your flexibility: flexible hours | vacation account  


• Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning


• Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential


• Your health and lifestyle: Company bike


• Your mobility: Job ticket | Deutschlandticket 


• Your life phases: Employer-funded pension | Childcare 

Apply now - We look forward to your application!

Apply to our Mainz, Germany location by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET).

Job ID 11241 (please always specify if you have any questions)   

By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.